You deal with me. Not a rotating project manager, not a call centre, not whoever happened to pick up the phone that day. From the first conversation to the final walkthrough, I’m the one on site, making the calls, and the one you’re actually talking to when you ring.
If a detail doesn’t meet the standard I’d want in my own home, I fix it — whether or not it technically passes inspection. Some things are only good enough if I’d be proud to put my name on them.
You’ll always get a plain-English answer from someone who was actually on site that day — no jargon, no runaround, no “I’ll have someone get back to you.” If you’ve got a question, you get me.
